Important: Your Order Confirmation Email
Please check your order confirmation email thoroughly. If there are any errors or changes please email us immediately. Note that changes can not be made once your order is shipped. If you do not receive an Order Confirmation Email you may have entered an incorrect email address. Please do not assume your order has not been received. Order Cancellations
All order cancellations must be emailed or sent in writing. Your order is considered current unless cancelled in writing (via email) by either the customer or Babies By The Bay. Product Availability
Babies By The Bay product availability is updated daily however sometimes items do sell out between this time and when you have placed an order. If items are sold out or if there are any delays we will notify you as soon as possible. Please check your order confirmation email thoroughly. If there are any errors or changes please email us immediately. Pricing
All prices are listed in Australian Dollars and include GST. Babies By The Bay reserves the right to change prices without notice. Payment
Babies By The Bay recommends using Paypal as preferred method of payment. We accept Credit Card payments, see payment methods. Other: we also accept Direct Deposit, Australia Post Money Orders, Bank Cheque and Personal Cheque however when paying by these methods goods can only be dispatched when deposits/cheques/money orders have cleared. Please select your payment method at the checkout.   
Missing item or damaged in transit
Although Australia Post is a reliable mailing service, mishaps do occur, all items are checked thoroughly before packaging with care. Should a package be delayed, arrive damaged or not at all, please contact us promptly by email or phone to discuss the issue. Refunds and exchange
Our items are checked thoroughly before despatched. You may have purchased the wrong size, colour or you may not be completely happy with your purchase. All items returned for exchange, refund or a credit note must be returned in the same condition as they were sent in, labels intact and unworn, also include a copy of your receipt should accompany the returned item. Kindly contact us promptly via email, phone or fax within seven days of the receipt of your goods to arrange and exchange, refund or credit note. The exchange process must be arranged within a reasonable time frame from the purchase date. Credit notes or refunds will only be given on item value; delivery charges are not refundable. Sale items are not refundable or exchangeable. Security
When you place orders or access your account information, we offer our secure server. Secure servers encrypts all information you enter before it travels over the Internet to us. If you would rather not receive newsletter information, just reply to any email you receive from us with the word UNSUBSCRIBE in the subject. |
